Customer Experience Matters - Again
During a recent breakfast meeting with my friend, Abdulahi Ahmed, we spent talking about the taste of the Cappuccino, which this time was made with Cadamine. Abdulahi felt that taste of the Cappuccino was unusual, It tasted like the espresso to milk ratio was imbalanced, not to mention the delicate addition of Cadamine. Experts on this advise that It is essential that you establish how to make the perfect espresso before moving on to other drinks such as cappuccino, as this is the base of the whole drink. If your espresso is bad it doesn’t matter how well you froth or pour your milk, it will never make a good cappuccino. At about the same time the senior manager in charge came and quickly ordered another cup for our Abdulahi. And this time, the Barrister got the proportions right. Now, you may wonder why the fuss over a cup of Cappuccino, after all its just coffee and milk right?. Wrong. The quality of that Cappuccino could be the difference between a satisfied or dissatisf...