Recognition drives performance
A former chief executive of one of America’s top twenty technology companies was having lunch with his beloved wife of over 35 years at a restaurant just outside Atlanta when another woman with three kids approached their table. A little uncomfortable but focused, the chief executive looked up and waited for the encounter. A few minutes into it, the lady with three kids, said to him ‘’I know you may not remember be but I was project manager in one of your divisions and led project that delivered significant value to the company and you wrote me a letter’’. At that point, the woman reached in her hand bag and produced a typed note with several coffee stains and presented it. The chief executive stunned but barely able to recall the lady but remembered that writing letters of recognition was a practice he had adopted for most of his career, stood up and shook hands. The lady said that ‘’you were one of the few people who ever believed in me and today am the Vice President of AT...